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FAQs
When will my order arrive?
Orders are processed within 4 to 6 business days. Delivery inside the United States usually takes 7 to 16 business days, and 7 to 21 business days for the rest of the world. Every parcel ships with tracking, so you can follow it from our warehouse to your door.
What if I change my mind?
You have 30 days from the day your order arrives to request a return. Once we receive and inspect the item, approved refunds go back to your original payment method within 10 business days. If you are shopping from the European Union, you also have a 14 day cooling off period.
Do you ship worldwide?
Yes. We ship across the United States and to most of Europe, Canada, and Australia. Shipping is calculated and shown at checkout before you pay, so there are no surprises. Customs handling is outside our control, which can occasionally add a few days to international deliveries.
How do I track my order?
As soon as your parcel leaves our warehouse we email you a tracking number. Enter it on our Track Your Order page to see exactly where your package is. Tracking numbers can take a day or two to start updating, so please give it a moment before worrying.
Can I cancel or change my order?
We can cancel an order within 30 minutes of it being placed, after which it may already be in processing. If you need to correct a shipping address, email avenue24store@gmail.com straight away with your name and order number. We cannot guarantee a change once the parcel has left us, but we will always try.
How do I reach a real person?
Email us at avenue24store@gmail.com and a member of our team will reply, usually within 24 hours. We answer messages in the order they arrive, and we read every one of them. There is no call center and no script on our end.
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